CASE STUDY

70%

Increase in Lead Capture

70% increase in lead capture and an 80% reduction in manual workload.

Key Results

  • 95% Reduction in Missed Calls
    The AI agent operates 24/7, ensuring that every single inbound inquiry is answered, day or night.
  • 70% Increase in Lead Capture Rate
    By automatically logging every caller's details and inquiry, the system dramatically increased the number of qualified leads entering the sales pipeline.
  • 80% Reduction in Manual Data Entry
    The agent's ability to autonomously handle inquiries and update the database freed up hundreds of hours for the sales team, allowing them to focus on nurturing high-priority leads.

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The Challenge

As a high-volume brokerage, Cre Me was inundated with inbound calls from prospective clients inquiring about property listings. This constant influx of calls created significant operational friction and led to several critical issues that hindered their growth.

Key Pain Points:

  • Up to 40% of inbound calls missed during peak hours, leading to significant revenue leakage.
  • Over 20 hours per week spent by sales agents on repetitive inquiries and manual data entry, reducing time for active selling.
  • 100% of after-hours inquiries lost, representing a major untapped client base.
  • Zero real-time data sync for sales agents, creating a high risk of providing inaccurate property information to potential buyers.

The Solution

Kipps.AI implemented a sophisticated, RAG-based AI voice agent to serve as Cre Me's primary point of contact for all inbound property inquiries. The solution was engineered for seamless integration and maximum efficiency:

Key Implementations:

  • Intelligent Conversation: The AI agent was extensively trained on Cre Me's entire website data, enabling it to understand and provide human-like, context-aware answers to a wide range of customer questions.
  • Real-Time Knowledge Base: For maximum convenience and real-time accuracy, Kipps.AI connected the voice agent directly to a Google Sheet. The Cre Me team can effortlessly update this sheet with the latest property offers, and the AI agent instantly gains access to this information, ensuring every caller receives the most current details.
  • Automated Lead Capture & Scoring: After engaging with a caller, the AI agent automatically populates the same Google Sheet with the prospective client's details, notes from the conversation, and a calculated lead score, allowing the sales team to prioritize follow-ups effectively.
  • Full Call Transcription: For quality assurance and training purposes, Kipps.AI provided the option to access full, detailed transcripts of every call handled by the AI agent, offering deeper insights into customer needs.

Results & Business Transformation

The transformation exceeded expectations, delivering immediate improvements in lead generation and long-term business growth. The AI-powered automation eliminated operational bottlenecks and turned their inbound call center into a competitive advantage.

  • 70% Lead Capture Growth
    Increase in qualified leads
  • 95% Call Answer Rate
    Reduction in missed calls
  • 80% Agent Time Reclaimed
    Automation of manual tasks
  • 24/7 Service Uptime
    Never miss a lead again

Client Profile

Cre Me (Continental Real Estate)

Real Estate

Distinguished leader in the UAE's real estate industry, committed to delivering the highest standards of customer service.

  • Company Size: Unknown
  • Location: UAE
  • Founded: Over four decades ago

Client Testimonial

"Kipps.AI transformed our lead management. The AI voice agent handles inquiries flawlessly, freeing our team to focus on high-value interactions. We've seen a significant increase in qualified leads and a dramatic reduction in manual work."

CMM
Cre Me Management
Leadership Team
Cre Me (Continental Real Estate)

CUSTOMER SUCCESS